Data Deletion
Last updated: 29 September 2026
This page explains how to request deletion of data processed by Worbo, operated by EXTENDED DEV S.R.L..
If you have a Worbo account (business customer)
- By email: write from the account's email address to hello@worbo.app with the subject "Delete account". We delete the organisation's account and all its data.
- In the app: each user can delete their own account in my.worbo.app, Settings, Profile, "Delete account", after confirming their password.
What is deleted: account and user data, contacts, conversations, media files, templates, campaigns, reports, API keys and the access tokens for Meta platforms. Deletion from active systems happens within 30 days, and from backups within a further 35 days.
What we keep: invoices and data required for accounting records, for the period set by law, and the record of opt-out requests, as evidence that they were honoured.
If you connected your WhatsApp Business account through Meta
You can revoke Worbo's access at any time from Meta Business Suite: Settings, Integrations, Connected apps, or from WhatsApp Manager. When access is revoked, the tokens we hold become invalid, we delete them immediately, and the data related to that WhatsApp Business account is deleted following the steps above.
If you received messages from a business that uses Worbo
The business that messaged you is the controller of your data. You can:
- ask the business, right in the conversation, to stop sending you marketing messages;
- ask the business to delete your data; the business can delete it from Worbo and we apply the deletion across all our systems;
- write to hello@worbo.app if you cannot identify the business; we will help you find it and forward the request.
Confirmation and timelines
We confirm every request by email and answer within 30 days. Questions: hello@worbo.app.