Terms and Conditions

Last updated: 29 September 2026

1. Parties and subject matter

These terms govern the use of the Worbo platform (the "Service"), provided by EXTENDED DEV S.R.L., registered office Municipiul Galati, Strada CRIZANTEMELOR, Nr. 2G, Bloc A, Etaj parter, Ap. 08, Judet Galati, Romania, trade register no. J17/1870/2006, VAT/tax ID RO19219800 ("Worbo", "we"), by the business or professional who creates an account (the "Customer"). The Service is intended exclusively for legal entities and professionals; it is not intended for consumers.

By creating an account or using the Service, the Customer accepts these terms, the Privacy Policy and the Data Processing Agreement (DPA), which form part of the contract.

2. What the Service is

Worbo lets the Customer send and receive messages through the WhatsApp Business Platform, manage contacts and consent, create templates, campaigns and automations, and use a team inbox, integrations with other systems and reports. The Service relies on the WhatsApp Business Platform, provided by Meta, and is subject to its rules.

3. Account and access

• The Customer is responsible for the people it gives access to, for keeping login credentials confidential and for enabling two-factor authentication for administrator roles.
• The account and the connected phone numbers belong to the Customer. Worbo receives only the authorisations needed to operate the Service on the Customer's behalf, through Meta's official mechanisms.
• Partners (agencies or integrators) may receive delegated access to the Customer's account only with the Customer's approval, which the Customer can withdraw at any time.

4. The Customer's obligations

The Customer warrants that it:

• has obtained the prior, explicit and provable consent of recipients before sending them business-initiated messages, in line with WhatsApp policies and Romanian Law 506/2004, and honours opt-out requests immediately;
• complies with the WhatsApp Business Policy, the WhatsApp Commerce Policy, the Business Messaging Policy and Meta's Terms for the WhatsApp Business Platform, including the restrictions on content and product categories;
• is the controller of the data of the people it contacts, has a legal basis for the processing and informs those people as required by the GDPR;
• does not send unsolicited, misleading or unlawful messages, or messages that infringe the rights of third parties, and does not use the Service for general-purpose chatbots prohibited by Meta;
• uses the Service only through the means it provides, without circumventing technical, quality or rate limits.

The Customer is responsible for the content of its messages and for the contact lists it uploads.

5. Meta charges

The charges Meta applies to messages are separate from the Worbo subscription and are billed by Meta directly to the Customer, through the payment method attached to the Customer's WhatsApp Business account. Worbo shows cost estimates for information only; the applicable rates are those published by Meta.

6. Prices, invoicing and payment

• The subscription is invoiced in advance, monthly or yearly, according to the chosen plan, in lei on worbo.ro or in euros on worbo.app, plus VAT where applicable.
• The plan renews automatically until cancelled. Cancellation is done from the account and takes effect at the end of the paid period.
• Refunds: within the first 14 days after the first payment, in full, on request. After that, paid periods are not refunded, except where the law provides otherwise.
• Non-payment by the due date, after a 7-day notice, allows us to suspend the Service; the data is kept for a further 30 days.
• Prices may change with at least 30 days' notice; the change applies from the next renewal.

7. Free trial and sandbox

The free trial and the sandbox environment are offered without obligation, may be limited in features and volume, and may be ended by us at any time in case of abuse.

8. Availability and support

We aim for a monthly availability of 99.5% for the Service, excluding announced maintenance and causes beyond our control, including the unavailability of Meta's platforms. Support is provided by email and in the app, on working days, according to the chosen plan.

9. Suspension and termination

We may suspend or restrict the account, with notice, if: Meta restricts the Customer's account or number; the Customer breaches section 4; there is a security or fraud risk; payment is overdue. The suspension is lifted once the cause is remedied.

Either party may terminate the contract at the end of the paid period. On termination, the Customer can export its data for 30 days, after which we delete it in accordance with the Privacy Policy and the DPA.

10. Data

The processing of personal data on the Customer's behalf is governed by the Data Processing Agreement, made available to the Customer when the contract is concluded. Worbo does not sell the Customer's data and does not use it for any purpose other than providing the Service, security and aggregated, anonymised statistics.

11. Intellectual property

The Service, its code, design and documentation are the property of Worbo. The Customer receives a non-exclusive, non-transferable right to use the Service for the duration of the contract. The Customer's content, templates and data remain the Customer's, and the Customer grants us only the licence needed to process them within the Service.

12. Limitation of liability

The Service is provided "as is", within the limits described in the documentation. To the extent permitted by law, Worbo's total liability to the Customer for all claims in a contract year is limited to the amounts paid by the Customer in the last 12 months. Worbo is not liable for indirect losses or loss of profit, for Meta's decisions on delivery, quality, limits or suspension of numbers, or for the content sent or the consent obtained by the Customer.

13. Changes to these terms

We may update these terms. Material changes are announced by email at least 30 days in advance. Using the Service after they take effect means accepting them; if you do not agree, you may terminate the contract before that date.

14. Governing law

The contract is governed by Romanian law. Disputes are settled amicably or, failing that, by the competent courts at Worbo's registered office.

15. Contact

EXTENDED DEV S.R.L., Municipiul Galati, Strada CRIZANTEMELOR, Nr. 2G, Bloc A, Etaj parter, Ap. 08, Judet Galati, Romania, hello@worbo.app, +40 336 102 862.